Technical Support for Lesson Plan Helper

If your having problems with Lesson Plan Helper the first thing you should do is download the upgrade to the program.

LPH Windows Upgrade - Click here to upgrade Lesson Plan Helper for Windows.
LPH Macintosh Upgrade - Click here to upgrade Lesson Plan Helper for Macintosh.

Download the upgrade and expand the files using PK Unzip on Windows or Stuffit Expander on the Macintosh. After expanding the files, you should read the "ReadMe.TXT" text file. The "ReadMe.TXT" file will contain detailed instructons for upgrading your copy of Lesson Plan Helper.

• Fixes printing problems.
• Fixes export problems.
• Fixes problem where some newly saved plans cannot be found. (Windows)
• Switching outside of the program with the Alt-Escape key combination will no longer result in an error. (Windows)
• The application runs inside a window. (Windows)
• The new "Repair Database" menu option can fix corrupt data.

Frequently Asked Questions

How come the program keeps asking for the CD-ROM?

A: In order for Lesson Plan Helper to run the CD-ROM disk must be in your computer. Without the disk the program cannot operate.

I can't print some of the lessons. Why?

A: Upgrade your copy of Lesson Plan Helper by downloading the free upgrade listed at the top of this page.

I'm getting a General Protection Fault on my Windows 3.1 computer. Why?

A: General Protection Faults are errors that take place when there is a system memory conflict between Lesson Plan Helper and a driver used by Windows. It is almost always caused by an out of date software driver that does not conform to the Microsoft specifications. The problem drivers are usually the Video Display driver, the Sound Card driver or the CD-ROM card driver. Contact the manufacturer of your computer or the manufacturer of the specific device. They should be able to give you an updated driver to solve the problem. The video Display driver is the cause of the error most of the time. The easiest way to solve the problem is to switch to the Microsoft SVGA driver.

• Open the folder "Main"
• Run the program called "Windows Setup"
• Click "Options" and choose "Change System Settings"
• Click on the line entitled "Display"
• Scroll down the list and choose "Super VGA 640x480x256"

Contacting Us for help

There are several ways to contact us for technical support help.

Telephone: 309-664-1742
Fax: 309-663-5025